Shipping policy
Shipping Policy
Last updated: [18/09/2026]
At GHOSTX, we are committed to delivering quality clothing to you safely and reliably. This Shipping Policy explains how we process, dispatch, and deliver your orders across India.
1. Shipping Coverage
We currently offer shipping across India, subject to courier service availability for your delivery address.
All orders are shipped through our logistics partner, Shiprocket, using an appropriate courier service.
2. Order Processing Time
Orders are generally processed and packed within 1–3 business days after order confirmation and successful payment, or confirmation of a Cash on Delivery order, where applicable.
Orders placed on weekends or public holidays may be processed on the next business day.
During product launches, sales, or periods of high order volume, processing may take longer. We will make reasonable efforts to communicate significant delays.
3. Delivery Time
Once your order has been dispatched, delivery generally takes approximately 3–8 business days, depending on your location and the courier service assigned through Shiprocket.
Delivery timelines are estimates and may vary due to:
* Courier delays or operational issues.
* Weather conditions and natural events.
* Public holidays.
* Remote or difficult-to-reach delivery locations.
* Incorrect or incomplete address details.
* Other circumstances beyond our reasonable control.
The estimated delivery timeline, where available, will be communicated at checkout or through your order updates.
4. Shipping Charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
GHOSTX may offer free shipping, flat-rate shipping, or promotional shipping offers from time to time.
Any applicable shipping fees and free-shipping conditions will be clearly communicated before order confirmation.
5. Order Tracking
Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where available.
You can use the tracking information to follow your shipment through the relevant courier service.
6. Cash on Delivery
Cash on Delivery (COD) may be offered on selected orders and delivery locations, subject to availability and eligibility.
COD availability, applicable charges, and any order restrictions will be displayed at checkout, where applicable.
Customers are responsible for providing accurate contact and delivery details and accepting legitimate orders placed using COD.
7. Incorrect or Incomplete Address
Please ensure that your shipping address, PIN code, phone number, and other delivery details are accurate before placing your order.
If you need to change your address, contact us as soon as possible. Address changes may not be possible after dispatch.
Delays or failed deliveries caused by incorrect or incomplete information provided by the customer may be subject to applicable shipping and return arrangements.
8. Delayed or Undelivered Orders
If your order is delayed or has not arrived within the estimated delivery period, please contact us with your order number.
We will assist you in checking the shipment status with the courier through Shiprocket.
If an order is lost, returned to sender, or otherwise undelivered, GHOSTX will work with the courier to resolve the issue and provide an appropriate resolution in accordance with applicable law.
9. Damaged Packages
If your package appears damaged upon delivery, please take clear photos or a video of the packaging and product, where possible.
Contact us as soon as possible with your order number and details of the issue.
We will review the matter and assist with an appropriate replacement, refund, or other resolution where applicable.
10. Order Cancellation
Cancellation requests may be accepted before an order is shipped, depending on its processing status.
Once an order has been shipped, cancellation may not be possible.
For further details, please refer to our Return & Refund Policy.
11. Contact Us
For shipping-related questions, please contact us:
Brand: GHOSTX
Email: [ghostsecret777@gmail.com]
Website: [Your Website]
We reserve the right to update this Shipping Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
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